Careers
DevOps Support Engineer – Production IT & Applications (Level 2/3)
Role:
As a DevOps Support Engineer (Level 2/3), you will be part of a dedicated IT team ensuring the smooth operation of our production-related IT systems. You will support users with technical inquiries, analyze incidents, and actively contribute to the continuous improvement of our support processes.
Responsibilities:
- Handle and document incidents and service requests related to Production IT & Applications Level 2/3 (e.g. MES, SAP EWM)
- Analyze, classify, and escalate issues
- Assist in identifying and resolving problems in close collaboration with business units
- Create and maintain knowledge base articles for end users and IT colleagues
- Monitor system health and events using tools like Grafana or Prometheus
- Contribute to the continuous improvement of support processes and system landscapes
Skills and experience:
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field
- 2+ years of experience in IT support or managing production-related IT systems
- Familiarity with ticketing systems (e.g., ServiceNow)
- Basic programming knowledge (e.g., Python, Java, or C#)
- Strong analytical and problem-solving skills with a structured approach
- Fluent in German (mandatory), good command of English is a plus
Good to have additional competencies:
- Experience with DevOps tools (e.g., CI/CD, Ansible, Kubernetes, Azure DevOps)
- Knowledge of software testing
- Familiarity with monitoring and logging tools (e.g., Splunk, Grafana)
What we offer:
- A diverse and engaging role in an innovative production IT environment
- Opportunities for professional development and training
- A collaborative team with flat hierarchies and short decision-making paths